Workforce management for the modern age made exclusively for Zendesk

TYMESHIFT FOR ZENDESK

Tymeshift is a workforce management solution made exclusively for Zendesk. Ask us about a free trial.

FEATURES

Time & Attendance

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Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities.

Real-time Monitoring

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See what all of your agents are doing in real-time across all channels. Filter by activity type, group, or build your own views.

Activity tracking

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Get true visibility with a complete picture of each agent’s day that’s sure to uncover coaching opportunities.

Scheduling

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Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk.

Forecasting

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Plan for the future by forecasting the number of contacts across all channels and how many agents you’ll need to handle them.

Scorecards & leaderboards

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Drive productivity through transparency. Customize your agents scorecard with the metrics that matter to your organization.

Reports

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Never miss a minute with real-time WFM reporting. You can dive into the details or get a birds-eye-view of the big picture.

Stay in the know

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Configure custom rules and get alerted when things are going awry. Notify a team lead when an agent is late for lunch or in an idle state for too long.

Need a demo?

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Contact us today to schedule your demo and or trial of Tymeshift. 

Email dmurless@702solutions.com

Contact Us

Contact us today for a Tymeshift trial or demo.

Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk.

702 Solutions - A Tymeshift Partner

1 Hurontario Street, Suite 702, Mississauga, ON L5G 0A3, CA

(416) 689-9139

Drop us a line!

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