Tymeshift is a workforce management solution made exclusively for Zendesk. Ask us about a free trial.
Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities.
See what all of your agents are doing in real-time across all channels. Filter by activity type, group, or build your own views.
Get true visibility with a complete picture of each agent’s day that’s sure to uncover coaching opportunities.
Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk.
Plan for the future by forecasting the number of contacts across all channels and how many agents you’ll need to handle them.
Drive productivity through transparency. Customize your agents scorecard with the metrics that matter to your organization.
Never miss a minute with real-time WFM reporting. You can dive into the details or get a birds-eye-view of the big picture.
Configure custom rules and get alerted when things are going awry. Notify a team lead when an agent is late for lunch or in an idle state for too long.
Contact us today to schedule your demo and or trial of Tymeshift.
Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk.
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