How many support calls would yield better and faster results if your agents could see what your customer sees? Likely, a large number of them.
This video is showing a support agent helping a customer to solve a configuration issue with his thermostat. The support agent is escalating the text discussion he had in Zendesk to a live video assistance session right from his Zendesk ticket, leveraging the SightCall for Zendesk app.
SightCall allows your field force to leverage augmented remote guidance from offsite experts SightCall reverses the traditional field service model where expertise was in the field, by making expertise available to the field remotely.
When a tech cannot finalize a repair, by simply clicking the Video Expertise button in their FS App will connect to a central or field expert. When a customer is having an issue, a field tech can use remote guidance to implement a quick fix or identify missing parts or complications to ensure the onsite visit will be effective.
Imagine how much faster customer service agents could solve issues if they could see the problem without even leaving their desks. Consumers today are using their mobile devices more and more frequently. This has led to a more connected world where images and other data can be easily transferred within seconds.
With SightCall lndividuals can share their mobile camera to provide a complete video chat of the situation or problem. Customer Service Agents can pause live feeds, highlight issues, point out key items, and even directly open supporting documentation on the customer’s device to come to a resolution more efficiently than ever before. Available in the Zendesk marketplace for easy install.
SightCall gives adjusters the ability to handle claims remotely by seeing through the customer’s mobile device.
With live video claims, customers can share their mobile camera to provide a complete view of the situation or problem from FNOL. Claim Adjusters can pause live video feeds, highlight issues, point out key items, save images to the customer’s claim and even directly open and file claim documentation on the customer’s device.
Now your customers can show damage in real-time and file claims faster and more accurately than ever before.
Unlike many other video calling solutions that require a herd of developers to install and maintain, SightCall Visual Support Agent can be installed by a Zendesk System Admin right from the Zendesk Marketplace and merges in your Zendesk instance in full transparency.
SightCall provides a global infrastructure backed up by an enterprise grade Service Level Agreement (SLA).
Unlike other video calling solutions that require a herd of developers to install and maintain, SightCall Visual Support Agent can be installed by a Salesforce System Admin right from the Salesforce AppExchange. To learn more message us.
SightCall developed an advanced mechanism to interoperate securely and seamlessly with your network infrastructure. SightCall encrypts the Real-Time communication streams and signaling into a single HTTPS tunnel. The SightCall service runs without requiring any modifications to your secure network in 95% of all cases.
When required to traverse your firewalls, SightCall provides a list of URLs to be white-listed by your firewalls and security equipment. We also provide guidance and best practices to help you optimize the sizing and routing of the live streams.
Allianz InsurTech can't live without SightCall. Here's what they had to say..
Contact us to learn more about SightCall and how it can best work for your organization.
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