You’ve called them, you’ve emailed, you’ve sent them a message on LinkedIn—and still there’s been no response. As salespeople, we’ve all been there. But now, using the power of video, we’re able to get our prospects to turn their heads. We’re not just reaching out with any old videos, either, but we’re making and sending videos tailored just for the person on the receiving end.
Why does it work?
People love feeling special.
There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting overall customer satisfaction. Have we piqued your curiosity? Find out how you can use Zendesk + Video, for customer support. To enhance your approach and leave your customers feeling informed, satisfied and empowered to get the most out of their experience with your product or service.
Feedback in business is crucial to growing and improving. It’s beneficial for any business to take a closer look at what is working and what could use improvement on a regular basis. But how do you do that? Where do you start?
The world of customer service is multifaceted. To be successful, teams need the right training, channels, and solutions.
To help our customers do the best work possible, we’re partnering with other companies that are revolutionizing customer experience. The latest way we’re streamlining customer service? Lessonly for Zendesk. Teams across the globe are bringing Lessonly’s team training right into Zendesk—where their reps spend the most time. But don’t take our word for it. Here are a few stories of customers that using Lessonly and Zendesk together to power game-changing performance.
One size doesn’t fit all when it comes to running a support team. When we looked at how 170 leading enterprise companies are using Zendesk, we found that big companies manage a specific set of needs, factors, and realities—some of them surprising.
Making a sale was once an open-and-shut transaction with a customer. Not any longer.
Customers are now driving the process. Closing a deal is becoming just one part of a larger relationship. And sales managers are beginning to realize that being successful in sales means meeting the needs of customers across different departments.
In other words, sales is more customer-centric than ever before—and that means that sales is changing in some big ways.
If improving your Omni-Channel customer experience is on your radar this year give us a call. We have all the tools to help get you there.
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